Refund Policy

This Refund Policy applies to Gulacart subscription plans (Basic, Plus, Pro). Gulacart is a software-as-a-service (SaaS) platform. We do not sell physical products — individual stores on Gulacart are independently owned and operated, and their refund policies are separate from ours.

1. Free Plan

The Gulacart Free plan is free and does not require payment. There is nothing to refund.

2. Paid Subscriptions

Paid plans (Basic at $5/month, Plus at $9/month, Pro at $12/month) are billed monthly in advance. By subscribing, you agree to recurring monthly charges.

3. Cancellation

You may cancel your subscription at any time. Upon cancellation:

• You retain access to paid features until the end of your current billing period
• Your store reverts to the Free plan when the billing period ends
• Products exceeding the Free plan limit (10 products) become hidden but are not deleted
• No further charges will be made

4. Refund Eligibility

Within 7 days of first subscription

If you subscribe to a paid plan for the first time and are unsatisfied, you may request a full refund within 7 days of the initial charge. Contact billing@gulacart.com with your account email and we will process the refund within 5 business days.

After 7 days / recurring charges

Recurring monthly charges after the first 7 days are generally non-refundable. We do not offer pro-rated refunds for partial months. However, we may grant refunds at our discretion in exceptional circumstances, such as:

• An accidental double charge or billing error
• Extended platform outage (more than 72 continuous hours) affecting your store
• A charge made after you submitted a cancellation request that was not processed

Complimentary upgrades

If your plan was upgraded for free by the Gulacart team (e.g. for early adopters, partners, or promotional purposes), no refund applies since no payment was made.

5. How to Request a Refund

Email billing@gulacart.com with:

• Your account email address
• The date of the charge you are requesting a refund for
• The reason for your refund request

We aim to respond within 2 business days and process approved refunds within 5–10 business days. Refunds are returned to the original payment method.

6. Refunds for Store Customers

Gulacart does not process payments between store owners and their customers. If you purchased a product from a store on Gulacart and need a refund, please contact the store owner directly. Gulacart is not responsible for refunds on products sold through individual stores.

7. Contact

Billing questions? Email billing@gulacart.com.